LTA accused of increasing bus fares without informing the public

The Consumer Council of Fiji has claimed that the Land Transport Authority recently approved an increase in bus fares but did not inform the public of the changes.

Staff Writers

November 24, 2017 1:09 pm

Consumer Council CEO Ms Premila Kumar said the issue came to light after a traveller complained about being charged 20 cents extra for an express bus service between Suva and Tavua.

“While usually the consumer paid $15.26 for her trip, recently she was charged $15.46 for the same trip,” said Kumar.

Mrs Kumar said the commuter complained after realising she had been overcharged.

“The Council liaised with LTA on the matter following which it was revealed that a $0.20 surcharge has been recently approved by the board for all express trips to allow for the consistent configuration of e-ticketing.”

According to Ms Kumar, LTA said the surcharge “was to protect the stage service operators from competing with the express operators, and it has been part of all express services conditions of their licence.”

“What concerns the Council is the fact that LTA failed to inform the general public of this addition as many consumers who frequently travel between central and western division are not aware.”

Mrs Kumar reiterated her call for the display of bus and fares at bus terminals, online and in buses.

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