Road

PSV drivers warned not to breach driver code

The increasing number of Public Service Vehicle (PSV) drivers who continue to breach their code of conduct have angered officials at the Land Transport Authority. In a statement to all media yesterday, the LTA said it was “furious about the defiant attitude” of the drivers despite ongoing education and enforcement conducted. In a most recent case handled by […]

Newsroom

February 10, 2016 10:50 am

The increasing number of Public Service Vehicle (PSV) drivers who continue to breach their code of conduct have angered officials at the Land Transport Authority.

In a statement to all media yesterday, the LTA said it was “furious about the defiant attitude” of the drivers despite ongoing education and enforcement conducted.

In a most recent case handled by the authority, a bus driver allegedly swore at a passenger when she threatened to report his improper conduct to the LTA.

LTA Chief Executive Officer Mr Naisa Tuinceva demands that PSV drivers either change their attitude or risk losing their license.

I want this kind of madness to stop, I will not tolerate this sort of behaviour.

PSV drivers must provide excellent service to the public on behalf of the LTA.

We are supposed to be (on) the same team here – treating the Fijian people with utmost courtesy, respect and dignity.

Yet, we continue to see shocking and extremely poor performance of PSV drivers on our roads. They are being arrogant, rude and mean, and this is shameful.

Mr Tuinaceva reminded PSV drivers the LTA would not hesitate to cancel licenses upon reports of bad behaviour from the public.

I want such drivers to understand the public is fed up with their attitude and are reporting their behaviour via our complaints texting initiative, and are also sending pictures and videos of bad drivers.

The Authority will not entertain this behaviour and will cancel the license of such drivers.

Since the inception of the free complaint texting code 582, the LTA has received more than 9,000 complaints, approximately 60 per day, the majority of which is about the improper conduct of PSV drivers.

PSV drivers must have a passion for service as their poor behaviour reflects on the LTA, Tuinaceva said.

If people want a PSV license, they must have the heart, mind and will to serve the public with passion, respect, care and courtesy.

At the end of the day, the finger points at LTA because the public believes the LTA does not teach these people how to conduct themselves.

The LTA said the code of conduct aims to ensure best practice, road safety and customer service remain paramount.

Public complaints can be sent via sms to 582 and email to [email protected]

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