Police

Calls to be attended more efficiently by police

Due to concerns raised with regards to the use of the two dedicated Police emergency numbers, steps have been taken to ensure calls are attended to in a more efficient manner. In a statement, Chief Operations Officer ACP Rusiate Tudravu said the two numbers include the 917 emergency number which is solely dedicated for police […]

Nacanieli Tuilevuka

July 7, 2016 7:53 am

Due to concerns raised with regards to the use of the two dedicated Police emergency numbers, steps have been taken to ensure calls are attended to in a more efficient manner.

Chief Operations Officer, ACP Rusiate Tudravu.(Newswire)
Chief Operations Officer, ACP Rusiate Tudravu.(Newswire)

In a statement, Chief Operations Officer ACP Rusiate Tudravu said the two numbers include the 917 emergency number which is solely dedicated for police emergencies whereas the 919 number is for those wanting to give information to Crime Stoppers.

TUDRAVU: “We have taken note of the shortfalls the 917 number has at times with regards to the attendance of reports. As such all calls received on this number will now be only received at three of our command center.”

He said that the Police Coordinating Command Center will be responsible for calls from the Eastern and Southern Division, the Western Division Coordinating Command Centre for calls with the Western Division, and for the Northern Division all 917 calls will be received at the Northern Division Coordinating Command Centre.

TUDRAVU: “Prior to this emergency calls made to 917 were being received at any major police station. We do admit that at times calls were being rerouted to other divisions and laxity on our part to refer the calls to the station concerned led to the increase in complaints about our service.”

ACP Tudravu said they have worked with Telecom Fiji Ltd to ensure that only the three Command Centers receive the calls from within their respective divisions.

TUDRAVU: “We have worked with Telecom Fiji Ltd to ensure only the three Command Centers will receive the calls from within their respective divisions. This means anyone who will call the 917 number from Nausori, will have their call received at the Police Coordinating Command Center (PCCC) in Suva, and the officer who receives the call will then direct officers from Nausori to attend to the report.”

He said they have also been informed by Vodafone Fiji Ltd, that all Samsung phone users will not be able to call the 917 number, however, they have assured them that upgrading works is being conducted to fix the issue.

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