August 17, 2016 4:24 pm

Council concerned with Sky Pacific’s service

The Consumer Council of Fiji is concerned with Sky Pacific’s service and that subscribers are still missing out on their favorite television programs daily with no improvement in the basic service provided to them by the pay-television company. In a statement, Council CEO Premila Kumar said this is a major blow to all entertainment-lovers who […]

The Consumer Council of Fiji is concerned with Sky Pacific’s service and that subscribers are still missing out on their favorite television programs daily with no improvement in the basic service provided to them by the pay-television company.

Premila Kumar, Chief Executive Officer of Consumer Council of Fiji (FILE)
Premila Kumar, Chief Executive Officer of Consumer Council of Fiji (FILE)

In a statement, Council CEO Premila Kumar said this is a major blow to all entertainment-lovers who are paying increased monthly subscription to watch their favourite channels.

KUMAR: “Consumers are getting ‘scrambled channels’ and unorganized program menu to name a few. For instance, as advertised by Sky Pacific on their facebook page this morning, they were to screen an English Premier League Match (Chelsea vs West Ham) but a replay of Arsenal vs Liverpool was shown instead.”

Kumar said one cannot deny the fact that many viewers would have prepared themselves to watch the Chelsea vs West Ham Match only to find that they would be watching a replay of another match.

KUMAR: “This is unacceptable, as consumers have signed up with Sky Pacific for entertainment which is not free.”

She said more frustrated subscribers continue to knock the doors of the Consumer Council of Fiji, expressing their disgust over the manner in which Sky Pacific is showing the programs.

KUMAR: “The viewers are in dark as they have no idea what programs will play at what time. There is so much confusion in the absence of a proper program guide. These subscribers are now unable to follow their favorite shows as these shows don’t play at the set time. To gain access to Sky Pacific programmes, it does not come cheap and therefore consumers expect to receive nothing short of quality entertainment, which is worth their money.”

Kumar added that Sky Pacific needs to understand that by adding new channels to its current channel line-up does not justify an increase in subscription.

KUMAR: “What is the point of having new channels when the subscribers cannot view them simply because EPG is not providing program schedule? The question is how much longer will it take Digicel to improve their basic service?.”

She said time is ticking and that so far, there is no word and show of commitment from Sky Pacific to inform the public.

KUMAR: “Such blatant disregard to consumer concerns is unacceptable.”

Meanwhile, Digicel Fiji CEO Darren McLean has announced a full-time Premier League TV channel which will start airing on Sky Pacific after the conclusion of the Olympics coverage.