Consumers

Beware of ‘Facebook boutiques’ selling Indian wear

The Consumer Council of Fiji is concerned that consumers buying goods from a boutique operating via social media have been duped once again. Council CEO Ms. Premila Kumar said they received three complaints against Desi Fashion House, where consumers have paid a total of $560 for Indian outfits last December but did not receive the […]

Nacanieli Tuilevuka

April 8, 2016 10:24 am

The Consumer Council of Fiji is concerned that consumers buying goods from a boutique operating via social media have been duped once again.

The Facebook page of Desi Fashion House claims to sell ethnic Indian wear such as sarees, ghagra choli, salwar kameez and fashion accessories.
The Facebook page of Desi Fashion House claims to sell ethnic Indian wear such as sarees, ghagra choli, salwar kameez and fashion accessories.

Council CEO Ms. Premila Kumar said they received three complaints against Desi Fashion House, where consumers have paid a total of $560 for Indian outfits last December but did not receive the items as promised.  According to the complainants, their messages and calls were ignored by the director of the company.

These consumers had made a deposit to a BSP account number – 80030564 which has an account name of The Fashion Palace. This is the account number provided by Desi Fashions House on their Facebook page.

The Council said they established that Desi Fashion House is run by one Sanjeshni Devi Kumar, who confirmed that Desi Fashion House is registered as a different company name, The Fashion Palace. A company search by the Council found the company was indeed owned by Sanjeshni Devi Kumar.

In early 2014, the same Sanjeshni Devi Kumar had set up an online boutique with the name, Fashion Bure, marketing fashion accessories and trendy clothes via Facebook. This venture was short-lived following an advisory issued by the Council cautioning consumers to beware when dealing with this new boutique given that the business was owned by the same person running The Pink Window Creations.

Ms Kumar believed there were other consumers who may have paid money to this online boutique and are yet to receive the items.

This is a repeat of the scam which involved consumers paying more than $70,000 to The Pink Window Creations for the Indian outfits in 2013 but did not receive the items at all.

The Council said they had received a total of 203 complaints with a monetary value of $72,381. Of this, 10 complaints were resolved while the rest were referred to the Fiji Commerce Commission (FCC) for prosecution.

The Council is encouraging consumers who may have shopped from Desi Fashion House and not received the items to come forward with evidence to lodge their complaints.

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