Retail

Consumers warned against fake MAC cosmetics

The Consumer Council of Fiji is urging consumers to be cautious when purchasing cosmetics from retail outlets or online as some traders are selling counterfeit make-up products. The Council’s call comes following confirmation that a boutique located at Victoria Parade Suva was found selling counterfeit MAC Products. The company is also trading through Facebook. Consumer […]

Nacanieli Tuilevuka

July 15, 2016 12:55 pm

The Consumer Council of Fiji is urging consumers to be cautious when purchasing cosmetics from retail outlets or online as some traders are selling counterfeit make-up products.

The Council’s call comes following confirmation that a boutique located at Victoria Parade Suva was found selling counterfeit MAC Products. The company is also trading through Facebook.

Consumer Council Chief Executive Office Premila Kumar said a customer had lodged a complaint regarding the counterfeit item.

KUMAR: “MAC is a world-popular brand which comes at a high price. A Fijian consumer lodged a complaint with the Council raising concern and claiming that MAC makeup and claiming that MAC makeup products sold by this boutique could be counterfeit.”

“An investigation was conducted by the Council and it was established that the boutique was buying the product from Hong Kong not knowing that the products were counterfeit. The purchasing documents clearly show that a “Zhang Song You” received money sent by the boutique.”

Ms Kumar said consumers needed to be aware of the quality of products before purchasing the items.

KUMAR: “The dangers of purchasing counterfeit beauty products such as eyeliners, mascaras, lip glosses, foundations, powders etc are laced with substandard and harmful ingredients which can pose health risks such as allergic reactions, skin rashes and chemical burns.”

In a letter from MAC Cosmetics to the Consumer Council of Fiji, Fiona Morgan the Corporate Communications Director for Asia Pacific said upon examination; it was confirmed that the products were ‘counterfeit’.

MORGAN: “We have conducted a thorough assessment of this situation. We can confirm that http://www.maccosmeticswholesale.net…are not official retailers of MAC Cosmetics.”

She said the site is no longer operating.

MORGAN: “Our advice to consumers is to ensure that the products they buy are authentic and safe.”

MAC Cosmetics are advising consumers to purchase from their authorised online or in-store retailers or directly from MAC’s websites and freestanding stores. Lists of authorised retailers can be found on MAC’s website.

Ms Kumar said all retail outlets selling cheap makeup products should ensure that the safety of consumers is not compromised.

KUMAR: “Retailers should disclose to the consumers, the authenticity, origin and ingredients of the product. This can help consumers make wise decision.”

“Counterfeit products will often have uneven fonts, misspelled words, inconsistent patterns, and incorrect shade names printed on the label and leaflets. Cross-check the product with the one on the brand’s official website.”

Ms Kumar said at the end of the day, consumers should not hesitate to pay extra dollars on genuine cosmetics given the hazardous effects fake cosmetics can have on the users.

What do you think? Leave a comment below.