December 17, 2016 7:52 am

162 complaints against mobile phone retailers

The Consumer Council of Fiji is advising customers to be vigilant when purchasing mobile phones after noticing an increase in complaints this year. According to council CEO Mrs Premila Kumar, the zero the duty on smartphones has resulted in many “unspecialised stores” selling mobile phones. KUMAR: “Complaints range from retailers selling faulty phones to retailers failing to […]

The Consumer Council of Fiji is advising customers to be vigilant when purchasing mobile phones after noticing an increase in complaints this year.

According to council CEO Mrs Premila Kumar, the zero the duty on smartphones has resulted in many “unspecialised stores” selling mobile phones.

KUMAR: “Complaints range from retailers selling faulty phones to retailers failing to repair damaged phones within the warranty period. Consumers had to wait for months to get their repaired items fixed, but the issues persisted after repairs.”

Mrs Kumar said the council had received 162 complaints this year over this matter.

KUMAR: “Consumers are encouraged to be careful while purchasing mobile phones from unauthorized dealers this festive season. Some of these retailers do not provide repairs and backup service for the mobile phones they sell.”

Consumers are advised to pay particular attention when reading the purchasing documents, especially the warranty papers.