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Digicel to solve Sky issues with ‘love and affection’

A revitalised Sky Pacific ‘will be worth waiting for’ with the new team working hard to improve customer satisfaction, according to new owner Digicel. Digicel took over the Sky Pacific business at the beginning of April. READ: Digicel takes ownership of Sky Pacific Digicel CEO Mr Darren Mclean said they inherited significant challenges with Sky Pacific, including […]

Staff Writers

May 7, 2016 1:15 pm

A revitalised Sky Pacific ‘will be worth waiting for’ with the new team working hard to improve customer satisfaction, according to new owner Digicel.

Darren-McLean-Digicel
Digicel CEO Mr Darren Mclean.

Digicel took over the Sky Pacific business at the beginning of April. READ: Digicel takes ownership of Sky Pacific

Digicel CEO Mr Darren Mclean said they inherited significant challenges with Sky Pacific, including a backlog of service calls and installations.

MCLEAN: ““We have taken over a business that needs a lot of love and attention.  We have taken over a business that needs a lot of love and attention. When we acquired Sky we discovered that there were many applications for installations and servicing that were waiting for several months. There were more than 1500 service calls to make. This means we had many frustrated families”

Mr Mclean advised existing customers to be patient as his new team resolves delays.

MCLEAN: “I can assure customers that we are doing what we can to work through the backlog of issues we know that we will be though over this in the coming weeks..We have acquired a business that on top of the outstanding customer service calls needs some major process improvements before we can really push forward.”

The Digicel CEO also highlighted the damage caused by TC Winston, which severely affected their customer base.

MCLEAN: “We estimate that at least 2,000 Sky dishes need realigning or some repair before the whole customer base is fully operational again. Our technical team is working 7 days a week to visit affected houses and restore service and we are mostly complete.”

Digicel says it is now 90% through the backlog of service calls and changes to the programming would be announced this month.  Mr McLean said he expected the new content introduced this month would be very popular with Sky Pacific customers.

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