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Concerns over Sky Pacific price increase

The Consumer Council of Fiji today expressed disappointed on the increase in subscription for Fiji’s sole pay-TV operator, Sky Pacific. Council CEO Ms Premila Kumar said Digicel had increased the monthly subscription from $46.45 to $49.95 within three months of taking control of Sky Pacific, because “9 new premium channels” were introduced and the picture quality […]

Calvin Prasad

July 25, 2016 12:49 pm

The Consumer Council of Fiji today expressed disappointed on the increase in subscription for Fiji’s sole pay-TV operator, Sky Pacific.

Council CEO Ms Premila Kumar said Digicel had increased the monthly subscription from $46.45 to $49.95 within three months of taking control of Sky Pacific, because “9 new premium channels” were introduced and the picture quality has improved.

KUMAR: “It is simply unjustified.  Consumers expect better picture quality and any increase in the subscription cannot be based on picture quality because they are required to provide good quality picture all the time.”

Ms Kumar said the Council had received numerous concerns from Sky Pacific subscribers who did not see any improvement in the service except changes made to channels.

KUMAR: “Some subscribers are crying foul over the poor signal, sound quality with blurry images. In some cases, the service has been disconnected despite accounts being in order. For instance, in Labasa, subscribers have been experiencing poor signal for some time now – as a result, they don’t get to view Sky Pacific programmes for days and weeks despite having paid for the service. Some are still waiting for their remote. This is unacceptable.”

Digicel has been requested to comment on the Council’s statement, and this story will be updated when a response is received.

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